Privacy Policy

Who we are

The Fermentation Hub is operated by The Fermentation Hub
Our website address is: https://thefermentationhub.com

What personal data we collect and why

We only collect the information needed to run the Hub and communicate with our members.

This may include:

Your name and email address
Account details you choose to add to your profile
Purchase and subscription information
Messages or posts you choose to share within the community

We use this information to:

Create and manage your membership account
Provide access to Hub content
Process payments and subscriptions
Send important Hub-related emails
Respond to questions or support requests

We do not sell or rent your personal data.

Email communications

If you are a member, we may email you about:

Your account
New content
Live sessions or Hub updates

If you leave the membership, you will only continue to receive emails if you are separately subscribed to our mailing list.
You can unsubscribe from emails at any time using the link in the footer of any email.

Payments

Payments are processed securely via third-party payment providers.
We do not store your full payment details on our servers.

Community spaces

The Hub includes community features such as groups, chats, and comments.
Any information you choose to share in these spaces is visible to other members in that space.

Please share thoughtfully — what you post is under your control.

Embedded video and third-party services

We use trusted third-party services to deliver parts of the Hub, such as:

Video hosting
Email delivery
Payment processing
Website analytics

These services may use cookies or collect limited technical data in order to function.

Cookies

We use cookies to:

Keep you logged in
Remember your preferences
Ensure the site works correctly

You can control or disable cookies in your browser settings.

How long we retain your data

We keep your data only for as long as necessary to:

Provide your membership
Meet legal or accounting requirements

You can request deletion of your account at any time.

Your rights

You have the right to:

Access the personal data we hold about you
Request corrections
Request deletion (where legally possible)

To do this, contact us using the details on our website.

Where your data is processed

Some services we use may process data outside the UK or EU.
Where this happens, appropriate safeguards are in place.